This is my second model and I love it! This company uses natural parts so be prepared for rubber bands to biodegrade after a while but that isn’t much problem because only the visual ones do that. I lost a part and customer service was great, just telling them and the part is shipped right to me. Great company that cares. 10/10
bonjour j'ai acheté le cheval dans un magasin je l'ai construit une première fois et redémonté car je il ne marchait pas je viens de le remonter et il ne veut toujours pas marcher. J'ai regarder la vidéo je crois avoir fait tous juste sans résultat .
Je voulais commander la nappe monde . vous dite que vous livrer en Suisse mes elle ne figure pas dans vos liste de pays.
Thank you for your feedback.
Please contact our Customer Service Department at email@example.com. They will get back to you within 48 hours.
You can buy the Ugears models on their official webstore:
Feel free to contact us for any help or support.
We will be glad to help.
The Ugears Team
We are using this as an assignment for our daughters homeschooling. It provides a good educational learning experience. We are experiencing the same issues as another poster, it seems that the three small gears next to the wind up cog gear are causing the movement . They are binding, even after the use of wax. They have seated fully but are binding to the point that they are jamming up. Any assistance or info you could provide would be very helpful.
Thank you for your feedback.
Please inspect the gears for burrs, they may lock the mechanism, and see if the stop-start lever is properly engaged during the operation, as that could be the reason.
Please feel free to contact us should you need spare parts or more thorough technical assistance, we are always glad to help!
The Ugears Team
We have just finished assembling the horse and it does not walk at all... =( I cannot say how many times we went backwards, disassembled a great amount of pieces, and then started again. We had been checking the correct performance of the mechanism every time we added new pieces, but at the end it never worked. We have spent so many weeks... It has been very disappointing, since we think it is definitely the most beautiful and elegant model! We will leave it rest for a while and we may try it again in a couple of months.
Thank you for sharing your experience.
Sorry it didn't work in the first go.
Can you please try using part #30a and wind the model again several times to sit parts in their places? This part should increase the speed of operation and should equalize the model.
Please don’t connect head and legs parts too tight to sides, leave a little backlash, so parts can move freely.
The Ugears Team
These guys are evil geniuses. It's genius how the mechanisms work. It's evil because it's really complicated and it requires a lot of patience. I mean, you have to assemble several wood bearings! You need to be 80 years old to have the patience; you need to be 18 years old to have the force to push some of the parts in. I'm not 80, and my kid is not 18, so we bonded over frustration, used some tools, and cheered when it worked. But we had to use some mineral oil to make some mechanisms work, and lots of wax to fit some parts. I would suggest using this as an educational tool, also. You can teach about cams, ratchets, four-bar mechanisms, bearings, top-dead-center, etc.
The most demanding and satisfying of my wooden constructions.
Built in april 2019, but less than a year and decorating brown rubber bands are getting sticky and white torsional bands are near collapse.
Where I can get replacements for rubber bands?
thank you for your kind words. Please contact us via firstname.lastname@example.org pointing out your address for delivery. Alternatively you can fill in the form on our website https://ugearsmodels.com/faq.html Spare and replacement parts section and we will ship the spare rubber bands
Great product but i lost the instruction manual, where can i get a new instruction?
Dear Juan Pablo,
thank you for reaching Ugears and for your welcome words. You can always find the assembly instructions on each page with our model on our website ugearsmodels.com. The instructions for the Horse-Mechanoid model is here:
If you need a paper version, just let know via emailing to email@example.com
Feel free to contact us for any support.
Me ha encantado!!! Me lo regalaron por Reyes y estoy súper contenta. Me llevó lo suyo montarlo pero valió la pena!!!
Mechanical horse is the first mechanical animal in the ugaars model series, but its structure is very complex, but it is challenging
It's simple love!)) ...
I used to make models like Italeri and Revell but this is something totally brand new for me. Yes, you need a huge amount of patience, time and endurance. But who loves to modelling is not a problem, only a new kind of challenge!
I'm looking forward to finish my horse and start my new project. Congratulations Ugears, great job :)
Greetings from Slovakia
thanks a lot! It was a challenge to design the walking horse for us.
And greetings from Kyiv, Ukraine!
Доброго дня, чи можна якось замінити деталь, якщо вона зламалась?
Добридень! Ви можете замовити зламану деталь на даній сторінці https://ukr-gears.com/sovet.html#application-form
its a challenging build, but if you take your time and work really careful...
...it actually works... and walks... :)
very good quality of parts and clear instruction manual
great design and fun to build!
congratulation with sucessful project from Ugears engineering team! This is our first automaton and soon we hope to amaze you with new models.
Thanks a lot for your feedback and have a great day!
Its hard to assemble, so take your time and do it calmly, its worth it, the model looks very great.
thank you for your kind words. Putting the Ugears Horse-Mechanoid together is an actually gentle invention for Gentlemen and Ladies.