Just finished this model, my third. The step hoist doesn’t rise high enough to deposit the marble for the downward run. I’ve studied the assembly in great detail and everything looks correct. Any suggestions?
Administrator
Hi Richard Kobza,
Thank you for your feedback.
Please contact our Customer Service Department at customerservice@ugearsmodels.com. They will get back to you with help in your question asap.
Best regards,
The Ugears Team
Glyn
19.02.2022
Several hours of gentle releasing parts, waxing, snapping together and I have a finished model....and it works!! Excellent step by step guides, incredible complexity for such a simple idea and surprisingly smooth operation for an entirely wooden marble run. It was fascinating watching it all come together as I was building it. I'm now off to build the chain hoist model and then stick them together. Hoping for 2 more variations in the range to get a full 4 runs going. Incredible design skills in your team!
Tom Storebø
29.01.2022
This was our Christmas present together with the the chain hoist one. They’re both amazing and work great. I can understand they’re advanced to build but we’ve built a few models from you before and can confirm they work marvellously if instructions are adhered to. Thanks for making the holiday season special and bringing people together. Our kids love these machines.
Bernuetz
23.01.2022
faszinierendes Modell. Macht Spass es zu bauen und dann fertig zu sehen
Administrator
Hi Bernuetz!
Thanks for your feedback. We are glad that you liked the Marble Run Stepped Hoist model!
Please feel free to share the images of your assembled model in the Ugears Fan Club in Facebook - https://www.facebook.com/groups/ugearsfanclub
Have a nice day,
The Ugears Team
T Barker
14.01.2022
Great fun to build, and my kids love it. I can't wait to build another so they can work together.
Administrator
Hi T Barker,
Thank you for your feedback!
We are glad you enjoyed assembling our model.
Please feel free to share the images of your assembled models in the Ugears Fan Club - https://www.facebook.com/groups/ugearsfanclub
Have a nice day,
The Ugears Team
Alice Moline
14.01.2022
I bought 2 complimentary marble models and gave them as Christmas gifts to our son and granddaughter. Both are tech-ys and I thought that they'd enjoy doing these together. I haven't polled them yet to inquire how they made out. I should do that soon, right??? lol But I'm confident that they had a great time assembling them.
John Edgington
14.01.2022
Fabulous. I enjoyed every minute that I spent building this model. Very impressed with the box, components and the comprehensive instruction book. I have never built a wooden model before and I was amazed at the laser cut part sheets and once I had realised that the numbered sheets corresponded with the booklet then life became a little easier.
I had just a couple of building issues mostly relating to the stepped hoist itself. Take great care to align the rack and pinion and the elongated slot that takes a sliding bearing which rotates.
I broke one piece which was replaced very quickly by Ugears and they are very responsive to questions, additionally there is a very active Facebook page where additional help is always available.
I am now on my second model and I expect to be ordering a third any time soon.
Thank you Ugears.
Jacob Hatcher
14.01.2022
It looked good on the outside and it was great to build and I can see how it is supposed to work, and it does except for the stepped hoist part. And as all the gears are connected, since that part fails to work, the whole things fails to work. I took it completely apart, sanded and waxed again and still it stops through half a rotation. If it worked like advertised, it would be 5 stars.
Administrator
Hi Jacob Hatcher,
Thank you for your feedback.
Please contact our Customer Service Department at customerservice@ugearsmodels.com. They will get back to you within 48 hours with help in your question.
Best regards,
The Ugears Team
Jacob Hatcher
12.01.2022
I received this as a Christmas gift this past year and it was one of the better gifts I received. I love doing puzzles and this is was a good one. The directions were fairly easy to follow although could have had a few more words describing exactly how much sanding and/or waxing was needed at certain stages. I love the mechanics of it and had fun putting it together and while it looks great, it simply won’t run. The gears just don’t turn easily enough as there are 10 round gears and 6 or so places where the wood rubs against wood and has way too much friction to move much at all. It’s probably just one or two places that are causing it to fail but like in an earlier review, if one fails, the whole contraption fails. I really want it to work as it is well made and brilliantly designed.
Administrator
Hi Jacob Hatcher,
Thank you for your feedback.
Please contact our Customer Service Department at customerservice@ugearsmodels.com. They will get back to you within 48 hours with help in your question.
Best regards,
The Ugears Team
Donal
07.01.2022
I was having fun making this until I got to the base. It requires chopping up a thick rubber band into small sections and laying them over the slots before putting the main body in.
Almost none of the pieces stay in the slots, they pop right out. I push them as far as they go( support is flush with the upper base, rubber slightly poking out the other side) and only one of them "clicked" and stayed in. I kept trying to keep it in until one of the body pieces just snapped from the force.
I like the simple idea of using a rubber band here but the one supplied was too thick. Looking closer it varies in thickness too so it's also poor quality for this particular purpose and led to the wood snapping for me.
It's broken now so I'm done with it
Administrator
Hi Donal,
Thank you for your message.
Please contact our Customer Service Department at customerservice@ugearsmodels.com. They will get back to you within 48 hours with help in your question.
Best regards,
The Ugears Team
Christopher Jardine
06.01.2022
Fantastic model, my girlfriend loved every moment of building it and it works really well. Only feedback we could give is that we found 2 of the marbles to be just too big for the run so we had to swap them for counterweight one. Apart from that small thing an absolutely amazing piece.
steph williams
04.01.2022
What a fabulous kit! So accurate and well engineered. Perfectly packaged and ready to build. A satisfying kit from start to finish. Top tips:
Make sure every piece is slotted home properly, One out of place can send the whole mechanism off.
Sand and wax where it says, don't try to save time by not doing it.
Be willing to spend a little time at the end tinkering - some pieces just need a tiny adjustment to make it flow through perfectly.
DJB
28.12.2021
I received the Step Hoist for Xmas, having completed the Chain Hoist a month before. This is almost certainly the right order, as the Step is just that bit more insane and remarkable. Again, it's another example of incredible imagination and implementation, and is a pleasure to build. No problems along the way and great to see how differently it functions from the Chain.
Connecting the two is very straightforward, BUT you'll need to turn the *Step's* level *anti-clockwise* if you want the complete contraption to turn.
Radvile
27.12.2021
What a wonderful marble run. Enjoy to assemble from the beginning to the end. It needs more finger power to join the pieces that it's shown in the videos. And my finger tips were sore after first 2 hours if work. It was a Christmas gift for me to assemble and my little boy to play with. He's obsessed with marble runs. But this one is the best so far. As he says "never ending marble run, so much fun"
For me it's a master piece. Thanks for this amazing marble run.
P.S. I didn't buy it here, I bought it from a different seller. But my appreciation of having it is above and beyond my expectations.
Sara
17.11.2021
The package arrived on time in perfect conditions. It is a gift when the owner finish building it I'll tell you how it works. I will something for me the next time for sure!
Robert L Croghan
05.11.2021
A very challenging 3D Puzzle to assemble. Had a few difficult steps and even broke a few pieces, but with some glue all is good. The issues I'm having getting it to operate smoothly. Will have to tinker the mechanism some more. Put your thinking cap on and get it a whirl. The only way to know for yourself is purchase and assemble. Good luck...
Administrator
Hi Robert L Croghan,
Thank you for your feedback.
Please contact our Customer Service Department at customerservice@ugearsmodels.com. They will get back to you within 48 hours with help in your question.
Best regards,
The Ugears Team
Robert Perry
28.10.2021
Thankyou UGEARS for a fine product ,I've connected the marble hoist to the marble step it's a hoot. I'm a retired auto mechanic used of working on complex automatic transmissions . I see the engineering, quality that goes into your model's. I'm currently building the Hexapod. Waiting for my drift car to be delivered in November, don't stop doing what your doing .
Robert Perry
26.10.2021
I just finished the marble step ,it's awesome I connected it to the marble hoist ,I found it did not recirclate the marbles for continuous operation! I'll have figure out how to recirculate the marbles. I love the the engineering in your products. I've built 50 of different UGEARS models . Now I'm going to start the Hexapod ,I like the fact that it has a steel spring in it for more operating time. I pre-ordered the Drift car that also has a steel spring in it. Thanks Bob
Administrator
Hi Robert Perry,
Thank you for your feedback!
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