Spare and additional parts

Replacement parts

Please fill in this form to request replacement parts for any Ugears models. As part of our commitment to customer service, we fill and ship requests for replacement parts to countries around the world, at our own expense.

It usually takes several working days to process an order and fabricate the requested parts. To see if your request has been received, please check your inbox for an automatic email confirmation. After the order ships, we will email you the tracking number of your parcel.

Customer Service Team

To replace broken parts you may need to disassemble the model to some extent. If you need help with disassembly or have questions about spare parts, your model or its assembly, feel free to contact us at customerservice@ugearsmodels.com. We will get back to you within 48 hours.

We are ready to accept your order for spare parts. Because of the Russian invasion of Ukraine, it will take us time to process your request. We are working on a solution and will send you the parts as soon as possible.

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