Spare and additional parts

Replacement parts

Please fill in this form to request replacement parts for any Ugears models.

It usually takes several working days to process an order and fabricate the requested parts. To see if your request has been received, please check your inbox for an automatic email confirmation. After the order ships, we will email you the tracking number of your parcel.

Customs and additional fees

As part of our commitment to outstanding customer service, we provide replacement parts for free and pay the shipping costs. Ugears doesn’t charge for the parts or collect any fees for this service, the assessed value of the parcel is zero, and it is marked as a gift when we ship.

Unfortunately, additional customs fees are sometimes charged to the recipient in certain countries of Europe, depending on the decisions of the local postal service. These decisions are inconsistent, sometimes differing for similar parcels in the same jurisdiction, and are entirely beyond our control.

If you are charged a customs or other fee by your local post when receiving replacement parts from Ugears, please contact our Customer Service Team at customerservice@ugearsmodels.com.

Customer Service Team

To replace broken parts you may need to disassemble the model to some extent. If you need help with disassembly or have questions about spare parts, your model or its assembly, feel free to contact us at customerservice@ugearsmodels.com. We will get back to you within 48 hours.